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Escrow Operations Manager

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Administration/Operations
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19022465 Requisition #
JOB SUMMARY  

Responsible for the management of all core responsibilities related to escrow operations. The functional responsibility includes: ensuring proper insurance coverage including monitoring of expirations, deficiencies and reviews. Real Estate tax processing and UCC filings, continuations and modifications.


ESSENTIAL DUTIES AND RESPONSIBILITES

Monitor insurance expirations, reviews and deficiency follow-up. Develop and monitor appropriate exception and status reports and follow-up to ensure Investor and loan level deadlines are met. Communicate with investors regarding problem issues.

Reviews and ensures status reports for property tax payments to ensure taxes are paid timely, accurately and prior to any economic loss date to avoid penalties.

Reviews UCC documentation and reports for new filings, continuance and modification requirement compliance and oversight.

Manages the non-escrow monitoring, escrow analysis, escrow shortages, exception reports, delinquent tax resolution processes.

Manages E&O (Errors and Omissions) corporate insurance programs.

Develops, maintains, updates, and communicates departmental procedures to ensure all activities are completed timely and accurately.

Business owner of proprietary applications; responsible for testing, implementing, business case logic, etc.

Manages applicable vendor relationships. Ensures service legal agreements are met and approves payments. Participates with legal on resolution of contractual issues and negotiations.

Reviews and approves appropriate escrow disbursement check and wire requests.

Manage off shore team to ensure completion of assigned properties in accordance with standard operating procedures.

Other duties as assigned.


SUPERVISORY RESPONSIBILITIES  

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Bachelor's degree in Accounting, Finance, other business related curriculum from a four-year college or university required. Minimum of 5 years related experience with mortgage loan servicing in: loan operations, mortgage closings or other related areas of mortgage servicing. Experience in managing supervising or leading a team.


CERTIFICATES and/or LICENSES  

None


COMMUNICATION SKILLS  

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.


FINANCIAL KNOWLEDGE  

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


REASONING ABILITY  

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


OTHER SKILLS and ABILITIES  

Proficient in Microsoft Office Suite Products including: Word, Excel, PowerPoint and Outlook. Must have the ability to work on computer database. Working knowledge of the McCracken Strategy loan servicing software is preferred. Experience in utilizing query tools and/or understanding general concepts in SQL queries. Must be able to read and comprehend loan document verbiage related to financial terms, loan triggers and covenants as well as understand the general loan closing process with standard servicing requirements.


SCOPE OF RESPONSIBILITY  

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

PROFIL DE L’ENTREPRISE

À propos de CBRE (NYSE : CBG) : Chez CBRE, vous détenez les moyens de définir votre cheminement professionnel. Profitez de la souplesse du milieu de travail que vous offre notre entreprise mondiale de grande envergure. Travaillez dans un milieu inclusif et collaboratif avec le soutien de vos coéquipiers. Venez découvrir l’avantage Employés de CBRE.



Classée au Fortune 500 comme chef de file mondial des services immobiliers, CBRE emploie plus de 70 000 professionnels qui fournissent des résultats exceptionnels pour leurs clients dans plus de 60

pays.  En matière d’immobilier, CBRE voit du potentiel partout. Nous visons donc à convertir fierté en force, dépenses en performance et propriété en prospérité. Visitez CBRE.com. 

Profil canadien

À propos de CBRE (NYSE : CBG) : À CBRE, vous pouvez définir votre cheminement professionnel. Profitez de la souplesse que vous offre notre entreprise d'envergure mondiale. Découvrez notre avantage Employés!


CBRE Limitée, un employeur souscrivant au principe de l'égalité d'accès à l'emploi, encourage tous les candidats potentiels à postuler, indépendamment de leur race, origine nationale ou ethnique, couleur, âge, religion, sexe, orientation sexuelle, état de famille, identité ou expression de genre, invalidité et autres états et conditions protégés par les lois fédérales, provinciales et territoriales applicables. Nous offrons des mesures adaptées aux candidats qui le demandent. Si vous avez besoin de mesures adaptées pour avancer dans le processus de recrutement, contactez le Service des RH de CBRE à hrsccanada@cbre.com mailto: hrsccanada@cbre.com ou au 1-866-388-4346.


Chef de file mondial des services immobiliers, CBRE fournit des résultats exceptionnels à ses clients dans plus de 60 pays. Visitez www.cbre.ca

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