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Business Operations Manager

Digital and Technology
19028594 Requisition #

We are a former real estate startup, acquired by CBRE in 2017. We are uniquely positioned within the organization to access global data, tools, resources, and leaders throughout the industry. For more information about our team, please visit https://www.cbrebuild.com/ Backed by senior CBRE executives, our agile, fast-paced team is focused on developing disruptive commercial real estate software applications.

Our team of roughly 80 engineers, designers, product managers and artists is aligned with the global company but have independent oversight and strategy. We are looking for a Business Operations Manager to manage our operations team spread across two offices in NYC and Seattle. Responsibilities include planning, managing and directing business operations to include the following functions: accounts payable, project budgets, billing and accounts receivables, contract administration, licensing, transaction processing and ad-hoc data reports.

Excellent communication skills, business operations experience, and a passion for technology are a must. You should be a self-driven individual able to execute in a fast-paced environment with minimal direction. We are looking for a self-starter who can manage our logistics and multiple projects with skill and professionalism. The ideal candidate takes initiative and works proactively, rather than waiting for problems to arise before taking action.

This role is based in NYC, with quarterly onsites in Seattle.

Responsibilities include:

Manage and develop a bi-coastal operations team through mentoring, coaching, and leadership. Responsible for staffing levels, recruitment, and performance management.

Partner with the leadership team to develop and meet high-level operational goals and long-term strategy

Work with the broader team to proactively identify areas of inefficiency

Design and implement low-friction processes and systems with a bias towards iteration over perfection while complying with greater company policies.

Keep multiple projects on track, anticipating challenges and synthesizing progress for senior executives while diving into the weeds when necessary

Manage and maintain an operating budget including planning, reconciliation and forecasting; track and ensure progress towards financial goals and expenditures. Prepare ad hoc data reports for revenue, expenses and other business metrics.

Improve onboarding, recruiting, training and retention through developing systems and processes and working with our internal engagement and diversity committees

Manage ongoing facilities needs including IT, AV and security needs

Oversee event planning (e.g. team offsites, hosting meetups, etc)

Oversee general office services (e.g. reception, packages, supplies, etc)

Create a positive team dynamic, be a trusted partner and a cultural ambassador

Create a service-oriented organization that obsesses over supporting employees, forming positive partnerships with stakeholders at CBRE and increasing engagement. 

Measure, report team performance based on satisfaction, efficiency and cost metrics.

Skills and Qualifications:

7+ years of experience in a senior operating role

Experience with leading and developing a team, preferably distributed

Comfortable and productive with ambiguity and minimal direction

Highly organized and able to juggle needs across different contexts, departments, and people

Strong problem-solving skills with an eye towards systematic solutions that address underlying needs 

In-depth knowledge of financial terms and principles, ability to forecast and prepare budgets, and conduct financial/business analysis including the preparation of reports

Ability to solve advanced problems and deal with a variety of options in complex situations

Excellent communication skills, written and verbal, to groups of all sizes

Bachelor’s degree required

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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