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19004014 Requisition #
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Responsible for managing client services and analyst teams (including administrative/marketing professionals and financial analysts) who support commercial real estate brokers in our downtown San Francisco office.  Key activities include: motivating and directing personnel, setting performance standards and addressing deficiencies when identified.

Characteristics of Position:

Geography: Downtown San Francisco
Responsibility: Large Office


Provides oversight and management of the teams. Primary escalation point for all service and compliance related issues.

Reviews reports to ensure listings and property budgets are in-line with policy and local market expectations. Escalation point for department.

Ensures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally.

Collaborates with marketing and communications departments to ensure that sales collateral, press releases and web publishing are in accordance with company standards and branding guidelines. Ensures effective marketing service delivery, business promotion, advertisement and public relations are delivered.

Consults with commercial real estate brokers/client-facing professionals and provides recommendations on real estate marketing best practices and strategies to maximize value for the team's clients. Ensures staff interfaces professionally with brokers and clients and responds with urgency.
Proactively solicits feedback from brokers and staff on a frequent, ongoing basis to assess internal client satisfaction levels. Utilizes feedback as a basis to create training and development plans and to coach staff to service excellence.   
Partners with departments to ensure reimbursement of FCG (Financial Consulting Group) and mapping fees generated by sales/client-facing professionals. Monitors sales/client-facing professional Marketing budgets.

Assists in the development and execution of training programs for employees.

Other duties as needed.


Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS) from four-year college or university in a related field. Minimum five years experience providing administrative support to client facing/sales professionals. Minimum three years of management related experience.

Experience managing staff in multiple locations preferred.




Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to respond effectively to sensitive issues.


Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


Proficient working knowledge of Microsoft Office Suite products such as Word, Excel, Outlook, etc. and digital marketing to include social media, web publishing and research tools.

Knowledge of business and management principles involved in strategic planning and execution, resource allocation.

Personnel management experience skills to include interviewing, selection and training of new hires.


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 80,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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