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Process Improvement Consultant

Project/Program Management
19043209 Requisition #


The purpose of this position is to lead the day to day execution of a consulting or internal client delivery project in the areas of operational and process excellence and/or M&A integration and value capture while guiding and developing individual team members. The primary goal is to support and manage a team partnering with CBRE departments to drive impactful business results that change the top and bottom line.


Leverage consulting and overall experience to generate insights that shape SPO value proposition to enable clients’ strategic agenda and management dialogue.

Play a lead role structuring, completing and delivering written client presentations— “owning” important presentation sections while actively providing relevant business/functional expertise during internal and client meetings.

Play a lead role structuring and driving work, with clear responsibility for distinct work module(s).

Actively provide relevant business/functional expertise during internal and client meetings, demonstrating creativity, resourcefulness and pragmatism while pursuing improvements towards quality delivery and client outcomes.

Lead effective adoption SPO’s tools, methodologies and accelerators during client engagements and playing an active role developing and documenting new SPO intellectual capital.

Lead SPO’s overall relationship management with project delivery team during client engagements.

Proactively scan for potential issues and conflicts and seek senior SPO involvement towards addressing.

Lead thoughtful integration of relevant industry trends, Line of Business and functional knowledge to shape client work, unique insights and practical/actionable recommendations.

Viewed by clients as an emerging expert in relevant Line of Business and at least one functional area (operational process excellence or M&A).

Play an active role expanding SPO’s knowledge base via content research and expert network development and in CBRE’s corporate innovation and knowledge management initiatives.

Contribute to reviews and other accounts and pursuits based on Business/Service expertise

Other duties as assigned.

No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree in finance, business administration, economics, technology, industrial engineering, organizational psychology or related fields with a minimum of 3-5 years work experience.


Certification in the following disciplines are preferred:
• Lean Six Sigma
• Agile Methodology Certification (i.e. CSM)
• ProSci / Change Management


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.


Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.


Real estate or other financial service industry experience preferred

Good knowledge of technology/digital trends


Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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