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Senior Access Control Office Operator

20010979 Requisition #

Working under general direction, provides administrative support to an office. May train lower level staff members.


Solves complex issues related to administrative support; provides functional advice as needed.

Performs general Concierge duties as needed. Performs technical duties (e.g. working with multimedia software, setting up A/V equipment, initiating web or video conferencing).

Coordinates Facilities projects within an office to include notifications (e.g. employees of scheduled disruptions and property management on vendor access needs).

Assists in record-keeping system maintenance; ensures staff compliance with company policies and procedures. Reviews and approves record retrieval requests.

Oversees the maintenance of office equipment (e.g. copiers, phone systems and both color and B&W printers). Solves for minor equipment problems.

Oversees maintenance of off-site storage records (e.g. tape back-up and hard copy). Provides guidance on company document retention policies and procedures.

Maintains vendor relationships with vendors that provide services and goods to the office.

Assists in the completion of the office Business Continuity plan.

Provides administrative support to Sales Management and Leadership teams in preparation of quarterly Managed Brokerage workbooks, business plans, travel arrangements and other projects. 

Work directly with GBSS Global Compliance and Controls to manage and execute all internal/external audit

Assist Security Infrastructure manager in coordinating service for card access and CCTV on the America’s region

Serve as the Access Control’s SME in QAccess and Lenel

Assist Access Control management in development of all Access Control procedures (SOP, Policies, Guidelines)

Train team members on various Access Control applications, and Access Control processes

Serve as the site-level POC for Security Infrastructure vendors

Other duties as needed.


No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED) required. 

Bachelor's degree preferred. Minimum of four years of related experience.

Previous experience within the Real Estate industry preferred.




Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. 

Ability to write routine reports and correspondence. 

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. 

Ability to effectively present information to an internal department and/or large groups of employees.


Requires basic knowledge of financial terms and principles. 

Ability to calculate simple figures such as percentages.


Ability to understand and carry out general instructions in standard situations. 

Ability to solve problems in standard situations. 

Requires basic analytical skills.


Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc. Knowledge of Financial software systems.


Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

US Company Profile

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

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