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Senior Business Operations Analyst

📁
Sales/Brokerage
📅
19036418 Requisition #
JOB SUMMARY
Working under general supervision, partners with the Operations Leader Marketing Leader and Solution Leaders to support the Sales Management operating model.  Provides analysis support, proactively manages data and data sources and prepares periodic reports on key marketing. Coordinates process improvement, controls for specialized software and other functions enabling the department to meet objectives in an effective and efficient manner.  Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.  Provides business operations support to Space Enablement Team including transaction processing, revenue forecasting, setting up projects and managing A/R, A/P invoicing.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for the management and maintenance of the Salesforce database for all Space Enablement opportunities.  Creates and manages lists of targets, tracks progress and issues periodic updates.  Ensures tracking reports, pursuit strategies, analyses and various other scheduled and ad hoc reports, dashboard are accurate and completed/delivered on time.
Acts as the tech expert for Salesforce to assist Space Enablement team members to support its operations. Conducts formal and informal training and reference material to help users become proficient with all functions of the tools.
Reviews dashboards to identify and comment on overall performance, results and trends for management review.  Recommends and coordinates process implementation to ensure ongoing improvement in sales support functions including identifying and resolving data inconsistencies.
Reviews and monitors department processes and procedures to identify opportunities to improve service delivery to internal and external customers.  Assist service line leaders to gain better understanding of revenue goals and business plans.  May network with external contacts to research and recommend best practices.
Leads and facilitates communication of best practices, policies, procedures and initiatives to support operations.  Establishes processes to share knowledge and implement process improvements by engaging appropriate resources in issue identification and resolution.
Develops project plans and costs, including personnel and fiscal requirements to achieve defined objectives.  May provide periodic updates relative to project resource and fiscal plans.
Collaborates with members from Space Enablement and advisory groups on client billing.   Coordinates timely entry and processing of billing and accounts receivables invoices including various AP transactions such as vendor invoices and expense reports for a local market and/or region. Performs PeopleSoft level one review and approval of various AP items to ensure proper coding, allocation, and backup for all items and expenses in PeopleSoft Financials. 
Performs other duties as assigned. 

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.  Provides informal assistance such as technical guidance, and/or training to coworkers.  May lead project teams and/or plan and supervise assignments of lower level employees.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE
Bachelor’s Degree (BS) or equivalent from four year college or university plus a minimum of two years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience.

Work experience related to specific department or business unit function preferred.


CERTIFICATES and/or LICENSES

None


COMMUNICATION SKILLS

Excellent written and verbal communication skills.  Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers.  Ability to effectively present information.


FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and commissions.  Conducts advanced financial analysis.


REASONING ABILITY

Ability to comprehend, analyze and interpret complex documents.  Ability to solve problems involving several options in situations.  Requires advance analytical and quantitative skills.


OTHER SKILLS and/or ABILITIES

Advance proficiency in Microsoft Office Suite.  Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.


SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures and company policies and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.  Errors in judgment may cause short-term impact to department.

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.


CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.


As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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