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Senior CRM Delivery Manager

Digital and Technology
20000568 Requisition #


CBRE Build’s Advisory & Transaction (A&T) Services is looking for Sr. Digital & Technology Manager with extensive leadership experience leading technology teams to develop and expand its existing platforms with new features and products for Commercial Real-estate applications.


CBRE Build handles the technology and digital enablement activities of CBRE Group, Inc., the worldwide leader in real estate services. We are uniquely positioned within the organization to access global data, tools, resources, and leaders throughout the industry. Our mission is to create value by developing targeted, highly scalable technology platforms for internal and external consumption. We solve complex commercial real estate problems by bringing together good people, great minds, and top tier technologies. 
As part of CBRE Build, you’ll be able to learn from the most brilliant software engineers and designers while tackling tough problems that will drive our technology forward.


Directly oversees multiple teams of technology professionals and projects focusing on information systems activities, including design, test, development, implementation and training for a portfolio of applications within the A&T LOB. Assist in the development of technology strategies and proactively identifies areas for improvement including resources, process and technology.


  • Maintains professional contacts with other organizations, research institutions, service providers, and software or equipment manufacturers concerning support and lifecycle management.
  • Directs the continuing review of present systems and methods, as well as the formulation of new and revised systems; determines appropriate changes to effect improvements, reduce costs, and enhance efficiency.
  • Plans, implements, and controls multiple digital & technology projects. Ensures that project plans are executed within cost and time constraints. Reports project performance and status to upper management.
  • Involved in contract and pricing negotiations
  • Works with the business and other technology partners to discuss and understand the implications of digital & technology initiatives for their department.
  • Keeps abreast of technological changes and innovations in the information systems field.
  • Responsible for controls and governance of technology platform as well as ownership of policies and procedures and audit engagements.
  • Assists with sales pursuits as needed, to help pursuit teams understand technology offerings, options, and risks/costs.
  • Performs other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • 6 + years System Implementation, SDLC, Integration, and Project Management experience utilizing an Agile methodology
  • 5 + years in consulting / professional services, big firm experience preferred
  • 6 + full Salesforce implementations as a Technical Delivery Manager on the
  • Salesforce Platform
  • Recommended: App Builder, Salesforce Certified Platform Developer I, Salesforce Certified Platform Developer II
  • Certified Technical Architect highly preferred
  • Baseline understanding of SFDC User Setup, Permissions & Security
  • Experience managing teams through client-facing activities such as requirements gathering, stakeholder workshops, and deliverable review/approval sessions
  • Experience leading business development initiatives
  • Experience in project planning, including building and managing to project plans, budgeting, resource allocation, and reporting status to clients and internal teams
  • Trained on process and/or technology methodologies (e.g. Lean Process Improvement, Six Sigma, Agile implementation)
  • BS degree in Computer Science, Electrical Engineering or related technical field and a minimum of 6 - 10 years of related experience, including 2-3 years of experience at the management level.

US Company Profile

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

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