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Digital and Technology
18024901 Requisition #
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We are looking for a fun and energetic individual looking to work for the worlds’ largest commercial real estate company. CBRE dominates every aspect of commercial real estate, from brokerage and asset services to property development and management. This candidate must have experience with ServiceNow, web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global D&T organization.


Responsibilities for this position include but are not limited to:

Under broad direction provide architecture, development, and administration of CBRE’s global ServiceNow platform. 

This is a hands-on role.

Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.

Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.

Analyze system processes and develop enhancements to improve user experience and general system usability.

Work with users to fully utilize the ServiceNow product suite.

Analyze and validate data for successful migration between instances.

Function as the senior-level ServiceNow SME. Assist other team members where needed.

Develop and manage integrations between ServiceNow and 3rd-party system (REST, SOAP, orchestration, and other relevant methodologies)

Develop scripts on the ServiceNow platform to automate tasks and integrations


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (BA/BS) in a related field of work or equivalent work experience. Requires technical and business knowledge in multiple disciplines/processes. Typically has 7+ years of relevant work experience.

Minimum 5 years of ServiceNow development, configuration, integration, and administration experience in large, complex environments.

Strong working knowledge of the following ServiceNow components:

IT Service Management, CMDB, Asset Management, Incident, Problem, Change
Security Operations, Incident Response/Vulnerability Response, IT Operations Management, Orchestration, PowerShell, Policy and Compliance and HR.

Minimum 3+ years of development/scripting experience with HTML, JavaScript, Angular, Jelly, PowerShell, Orchestration.

Minimum 3+ years experience with service oriented architecture design and development and web service integration (REST, SOAP)

Hands-on experience developing integrations between ServiceNow and other platforms (REST/SOAP, flat files, etc)

Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective solutions.

Proven history of providing technical support during all phases of project delivery. Including, but not limited to: development of project estimates, documentation of requirements, solution design review, documentation creation and review, and peer code reviews

Demonstrated experience with ServiceNow authentication against LDAP and ADFS.

Experience in developing and implementing custom applications on the ServiceNow platform.

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Excellent interpersonal communication skills and the ability to work well with business partners

Excellent analytical and problem solving skills

Ability to work independently and manage multiple task assignments

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 80,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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