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Digital and Technology
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19024515 Requisition #

Description/Opportunity:

Global Enterprise Platforms is looking for a Delivery Manager with extensive experience supporting technology teams to maximize performance and increase efficiencies for the ServiceNow delivery team.

Your responsibilities will include:

  • Own and manage the platform backlog, priority of work and the delivery workflow
  • Facilitate delivery team ceremonies
  • Collaborate with business and technology stakeholders, clearly understand their needs and communicate the team’s roadmap
  • Facilitate stakeholder governance meetings to ensure platform direction benefits global users
  • Manage risks to delivery as they occur, ensuring clear communication with stakeholders
  • Create user program to further advance benefits and utilization of ServiceNow platform
  • Act as a point of contact for ServiceNow solutioning with current and prospective customers
  • Develop and maintain reports driving process effeciency within the ServiceNow team and for users
  • Advanced problem solving and deal with a variety of options in complex situations
  • Draw upon the analysis of others and makes recommendations that have a direct impact
  • Facilitate process design sessions with users interpreting needs and leveraging ServiceNow knowledge to deliver results
  • Manage and monitor SLAs and other enterprise reporting for the delivery team


Qualifications:

  • At least 7 - 10+ years of experience in an agile, open source software development environment
  • Bachelor’s Degree and/or equivalent work experience
  • Strong understanding of software delivery
  • Ability to dig into the product to identify issues and construct well defined solutions
  • Extreme flexibility and responsiveness to changing situations
  • Excellent written and verbal communication skills
  • Strong organizational and analytical skills
  • Process analysis and design experience
  • Well-rounded digital & technology experience, spanning application development and IT operations

Bonus points for these qualifications:

  • Previous Scrum Master experience
  • Experience with ServiceNow
  • Degree in Business, Computer Science, Information Systems, Engineering or Business

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.


CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.


As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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