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Workplace Experience Receptionist, Corporate Hospitality

📁
Administration/Operations
📅
21011577 Requisition #

Hi, we’re Host!

 

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

 

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

 

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been

 

JOB SUMMARY  

 

The Workplace Experience Receptionist is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader and acts as the heart of the workplace, providing administrative support and workplace services. The individual in this role will take delight in making the ordinary, extraordinary. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service.

 

As part of a front-of-house team, the Workplace Experience Receptionist creates a warm, supportive atmosphere by creating a sense of belonging, supporting employee-facing services, and other service-based tasks as needed.  The individual in this role is responsible for warmly welcoming visitors, answering and directing calls, and other administrative tasks as assigned. This role is located in a technology client’s headquarters in the Mission Bay neighborhood of San Francisco, CA.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

 

Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking. Uses multiple technology tools for communication.

 

Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of  conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.

 

Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition.  Arranges equipment service as needed.

 

Maintains records and logs of service requests and tracks their status.

 

Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.

 

Performs other duties as assigned

 

SUPERVISORY RESPONSIBILITIES  

 

No formal supervisory responsibilities in this position.

 

 

 

QUALIFICATIONS  

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and EXPERIENCE  

 

HS Diploma or GED required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred.

 

CERTIFICATES and/or LICENSES  

 

None.

 

COMMUNICATION SKILLS  

 

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

 

Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

 

FINANCIAL KNOWLEDGE  

 

Ability to calculate simple figures such as percentages.

 

REASONING ABILITY  

 

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

 

OTHER SKILLS and ABILITIES  

 

Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications; .

 

Good organizational skills. Ability to work flexible work schedules based on office needs.

 

Physical ability to assist. Able to lift 30 lbs.

 

Strong problem-solving skills. Highly adaptable and flexible.

 

Ability to work independently with little supervision.

 

SCOPE OF RESPONSIBILITY  

 

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

 

SAFETY

 

1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

 

In addition:

 

1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

 

 

 

 

US Company Profile

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

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